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Frequently asked questions and replies
1. General charging how long?
Re: Lighters will need about 3 hours from it have no electricity to charging finish
2. How to charge?
Re: You can use the computer USB port or a phone charger
3. Charging is not completed can use?
Re: Yes
4. How long can it use after charging finish?
Re: Because each person\'s amount of smoke and lighting cigarette frequency,time is not
the same, it can not accurately estimate the time, a conservative estimate after
charging is completed can point 4 packs of cigarettes
5. when it was low power,will the heating wire redness be very slow ?
Re: Since the internal circuit design and a unique selection of electric wire
materials, pull down the switch at the same time put the cigarette near the heating
wire, the heating wire will heat when cigarette near the heating wire, which is enough
to ignite the smoke, feeling not any problem,but pls charge it when it was low power
6. What are the need of special attention?
Re: 1. Do not place the lighter into the water or any other liquid, 2.do not be too
hard oppression the heating wire 3.in the battery will run out of time, electric wire
heating will be very slow, please charge in time...
1.Payment
A.What methods of payment are accepted?
You can use worldwide payment mtethods like Visa, Mastercard, credit card and Business debit card , Local payment methods Like QIWI, webmoney,Solo and carte Bleue are also available .
If you have a coupon code, you are able to use it when confirm your order!
B.Processing time:
Aliexpress will verify your payment within 24 hours once you make the payment, we will start to handle your order once your payment is verified.
C.Transaction Closed.
If you payment doesn\'t pass verified, aliexpress will close your order and refund your money within 7-10 days, Please contact your card bank. You can make a new order in such case or supply the document to aliexpress which they needed.
2.Shippment
A.Processing time :
We will send your parcel out as soon as possible within Processing time.Please make sure that you write your full name and correct delivery address in the order.
B. Declarevalue :
C.Customs & import taxes
Orders may need to clear customs in your country.It\'sbuyer\'sresponsibility
Please check if your order will incur additional import duties, taxes or other customs related charges.
Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.
Suppliers are not responsible for delays caused by the customs department in your country.
Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.
D. Status of Delivery
Details | China post air mail | Netherlands post air mail | EMS | DHL | Fedex |
Delivery time for Russia, Ukraine, Brazil, Belarus | 30-60days | 20-40 days | 15-45days | NO | NO |
Delivery time for most developed countries | 20-40days | 15-35days | 15-25 days | 3-7 days | 3-7 days |
Battery | yes | yes | yes | yes | yes |
Time for tracking | 5-12 days | 5-12days | 3-5days | 3-10 days | 3-7 days |
Notice | Only can send parcels with Battery to russia | Only can send one battery | Only can send one battery | If the Delivery address is remote area, need extra fees. | If the Delivery address is remote area, need extra fees. |
Current status | Normal | accumulation delay | accumulation delay | accumulation delay | Normal |
E.Sign in your parcel:
When your parcel Arrival ,Please check if the parcel are in good condition Before you sign in it.
If the parcel was broken or stolen, Please refuse it and contact us .
Otherwise,all the loss and respomsibility will be borne by your own !!
3.Return and Warranty
A.All the goods are inspected before shipment, so if you are not satisfied with the purchase, you can exchange the items within one week once you get itand you must contact us within 24 hours of the receipt of your purchase
B.. The shipping and handling charge is not refundable and customer should be responsible for all the charges of returning.
C.. Please use normal post to send back the parcel and declare lower value
D.. All return items must be in its original conditions, including box ,all accessories and warranty card (It is necessory). Men made defects are not guaranteed, such as broken, scratched and so on.
E.Please Write your order number and Buyer ID in the return parcel .
F. Please let us knwo the return tracking number once parcel shipped so that we can follow the parcel
G.The repair Period is about 15-20 days once we get the parcel, please wait with patience
If you have any question,pls contact with us,we will respond you within 24hours!!